Last updated: [DD/MM/YYYY] | Version: 2.1

MISSION BRIEFING

At GearSurvive, we understand that reliable logistics are as critical to your mission as your tactical gear. This document outlines our extraction (returns) and resupply (shipping) procedures to ensure operational readiness for every operator worldwide.

DEPLOYMENT PROCEDURES (SHIPPING)

Operational Timeline

  • Order Processing: 1-2 business days (excluding weekends/holidays)
  • Standard Deployment: Via DHL/FedEx – 10-15 days after dispatch (£12.95)
  • Stealth Deployment: Via EMS – 15-25 days after dispatch (Free for orders over £50)

NOTE: Some operational zones in Asia and remote areas may experience delayed deployments or be excluded from service. Contact Command for confirmation.

Payment Channels

We accept secure transmissions through: Visa, MasterCard, JCB, and PayPal encrypted channels.

EXTRACTION PROTOCOL (RETURNS)

Operational Parameters

  1. Timeframe: 15-day window from equipment receipt
  2. Condition: Items must be in original, unused condition with all tags attached and packaging intact
  3. Non-Returnable Assets:
    • Base Layers (hygiene protocol)
    • Emergency & Survival equipment (cannot be reissued)
    • Dry Bags & Sacks (contamination risk)

Extraction Sequence

  1. Request Authorization: Contact Command at [email protected] with subject “RETURN REQUEST [Order #]”
  2. Receive Coordinates: We’ll transmit return shipping instructions
  3. Package Equipment: Secure all items in original packaging with tags
  4. Deploy Return: Ship to HQ: Brandit Store, 65 Pierpoint St, Worcester, GB WR4T 5SP
  5. Await Confirmation: We’ll notify upon receipt and inspection (3-5 business days)

Resupply Options (Exchanges)

For gear exchanges:

  • Follow standard extraction procedure
  • Specify replacement item in your comms
  • New equipment will deploy after return processing

Funds Recovery (Refunds)

  • Processing: 3-5 business days after inspection
  • Channel: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Note: Initial shipping fees are non-refundable

OPERATIONAL REQUEST TEMPLATE

Subject: RETURN REQUEST [Your Order #]

Body:
Command,
Requesting extraction for the following equipment:
– Order Number: [XXXXXX] – Item(s) for return: [Product Name(s)] – Reason: [Defective/Incorrect Item/Change of Mind] – Requesting: [Refund/Exchange for [Product Name]] Awaiting further instructions.
Operator Out.

CONTACT COMMAND

For urgent extraction inquiries:

  • HQ Coordinates: Brandit Store, 65 Pierpoint St, Worcester, GB WR4T 5SP
  • Secure Channel: [email protected] with subject “RETURN URGENT”

GearSurvive – Ensuring Your Satisfaction Like Your Mission