FAQ

A: We specialize in equipping tactical professionals, survivalists, outdoor adventurers, and security personnel worldwide. Our clients range from military operators to bushcraft enthusiasts who demand mission-ready gear.

A: Our combat-tested selection focuses on durability and field performance. From Mil-Tec tactical pouches to MFH military cots, every item is vetted for reliability in extreme conditions.

A: Our operational HQ is at 65 Pierpoint St, Worcester, GB WR4T 5SP – where all orders undergo military-grade inspection before deployment.

A: Yes, our Ballistic Glasses category features ANSI-rated protection trusted by security details worldwide. Filter by impact rating in product specifications.

A: Most are modular by design. Look for MOLLE-compatible tags in product descriptions or contact our tactical support team.

A: Our systems are rated from -20°C to +40°C operational range. Arctic and desert variants are clearly marked in the Base Layers section.

A: We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.

A: Common reasons include: incorrect CVV, insufficient funds, or your bank’s fraud prevention. For operational security, we recommend contacting your card issuer first.

A: Changes must be requested within 2 hours of placement via [email protected]. Once packing begins (typically 4 hours post-order), modifications become impossible due to our rapid processing protocol.

A: Choose your deployment speed:
• STANDARD COMBAT DELIVERY (DHL/FedEx): 10-15 days – £12.95
• EXPEDITION ECONOMY (EMS): 15-25 days – FREE on orders >£50

A: Certain jurisdictions restrict tactical imports. Contact us before ordering if your FOB is in an operational blackout zone – we may have alternative solutions.

A: Our Modular Customs Clearance system includes pre-prepared documentation to minimize border delays. However, local import duties remain the operator’s responsibility.

A: Unused gear in original packaging may be returned within 15 days of delivery. This allows proper field evaluation while maintaining our inventory integrity.

A: Email [email protected] with “EQUIPMENT FAILURE” in the subject line. Include photos/videos of the issue and your operational conditions for expedited assessment.

A: Yes, but sizing exchanges require returning the original item first. For critical mission timelines, we recommend ordering both sizes and returning the unsuitable one.

A: Contact [email protected] with “TACTICAL QUERY” in the subject line. Our veteran staff guarantees a 48-hour response with gear recommendations tailored to your AO.

A: Active duty groups of 5+ operators qualify for tiered pricing. Email your unit credentials and shopping list for a customized quote.

A: Our logistics network can often procure rare items. Describe your requirements and operational timeframe – we’ll respond with feasibility assessment within 72 hours.